Post by kmstfatema on Mar 9, 2024 10:52:25 GMT
eCommerce is moving at a rapid pace, also thanks to the progressive development of technology. Consumers are increasingly using digital devices to make online purchases; there are over 38 million people in Italy who purchase goods and services online with an average spending of over 450 dollars per person. To be able to keep up with this sudden march it is necessary to analyze the online trends of the moment, so as to be able to ensure an increase in sales and a healthy permanence on the market. The main trends that will be the future foundations of eCommerce are: Chatbots and blockchain.
Amazon Team: eCommerce requires specific skills Germany Telegram Number Data Animation Photo and video Augmented reality and virtual reality Voice Search complete-material-webinar-customer-experience Chatbots and blockchain It is increasingly important for customers to have someone to ask questions and who can help them choose the solution that best suits them, especially when they are making an online purchase. Nowadays, thanks to new technologies, most conversations can be automated, making it possible to offer users efficient and active customer assistance 24/7. These tools are chatbots, which now play a key role in ever-evolving eCommerce, and which, thanks to artificial intelligence, give life to conversational commerce.
As if that weren't enough, to provide the future of retail with further growth, chatbots can leverage blockchain technology, which allows transactions to be tracked in a secure, verifiable and permanent manner. Precisely for this reason, in the coming years we will see a significant number of companies investing in chatbot services so as to be able to automate part of the customer support process. In fact, let's consider that the survey by James Gurd, owner of DigitalJuggler , highlighted that 80% of companies intend to invest in this service by 2020.
Amazon Team: eCommerce requires specific skills Germany Telegram Number Data Animation Photo and video Augmented reality and virtual reality Voice Search complete-material-webinar-customer-experience Chatbots and blockchain It is increasingly important for customers to have someone to ask questions and who can help them choose the solution that best suits them, especially when they are making an online purchase. Nowadays, thanks to new technologies, most conversations can be automated, making it possible to offer users efficient and active customer assistance 24/7. These tools are chatbots, which now play a key role in ever-evolving eCommerce, and which, thanks to artificial intelligence, give life to conversational commerce.
As if that weren't enough, to provide the future of retail with further growth, chatbots can leverage blockchain technology, which allows transactions to be tracked in a secure, verifiable and permanent manner. Precisely for this reason, in the coming years we will see a significant number of companies investing in chatbot services so as to be able to automate part of the customer support process. In fact, let's consider that the survey by James Gurd, owner of DigitalJuggler , highlighted that 80% of companies intend to invest in this service by 2020.